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End User License Agreement

Last updated: August 5, 2026

Welcome to SocialSyntax ("Application")! We are pleased to provide personalized guidance and conversation practice for users seeking to improve their social interactions and life skills. ("Services"). SocialSyntax is owned and managed by Hillshafer Strategies, LLC ("Company," "us," "our," or "we").

The Application and the Services do not provide any medical or other licensed services. Using the Application or our Services does not create or constitute a provider-patient relationship between you and Company. In the case of a medical emergency, you should call 911 immediately.

The Application integrates artificial intelligence ("AI") to assist users with social interactions and life skills. Users can select among six categories of skills to practice: social skills, communication skills, safety skills, problem-solving skills, emotional regulation, and practical life navigation. Using a chat-based AI conversation interface, the Application will provide guidance tailored to specific social situations, the user's current motivation level, previous patterns or deviations from previous patterns, the user's availability, the user's current location or setting, and whether a situation at issue is ongoing or completed. The Application will also provide the following time management assistance with respect to use of the Application: scheduling recommendations, reminders for practice, duration estimates for solutions, and time-sensitive prioritization.

The Application currently offers a single, basic tier ("Free Tier") free of charge. The Free Tier is subject to usage limits. The Company intends to offer one or more paid subscription tiers ("Paid Tiers") in the future. The Company expects that, once offered, Paid Tiers will primarily provide expanded usage (such as a higher message allowance and/or reduced wait times) and may, in the future, include additional features or modules, as described in Section 3(a).

This is a legal document. To use our Services, you must agree to be bound by this document. By using the Application, you agree to the conditions of use contained in this End User License Agreement. If you do not agree, do not use the Application. Please read this carefully.

1. Acceptance and agreement to be bound

  • By using the Application, you agree to allow the Company to collect, use, and disclose your information. The Company may change these conditions of use without notice, and your continued use of the Application signifies that you agree to be bound by any changes.
  • These conditions of use govern your access to and use of the data, Services, and Content (as defined below) provided to you by us on, from, or through the Application, any of our software, and any other applications created by the Company.
  • By accessing or using the Application, you agree to be bound by the conditions contained in this document. You may use the Services only if you can form a binding contract with us and only in compliance with these conditions of use, as well as all applicable local, state, national, and international laws, rules, and regulations.

2. Account Registration and Security

  • Registration. To access the Application on any of the three tiers, you must create an account ("Registration"). Registration requires each user to have a unique, non-sequential, and non-guessable identifier or username in our system. All user actions will be permanently linked to the user's unique identifier or username for tracking and accountability to the extent permitted by law. You may not share an account with any other person.
  • Truthful and Complete Information. When you complete the steps required for Registration, you agree to provide truthful and complete information and update it if it changes. By providing information about yourself, you warrant that you are at least 18 years of age. If you provide any untruthful or incomplete information, or if the Company reasonably suspects such, the Company may suspend or terminate your account and Registration and refuse your future use of the Application.
  • Authentication. Accounts are secured with an email address and password, and account creation requires email confirmation. If you forget or lose your password, we have secure password recovery procedures to ensure that you can restore access to your account. The Application will provide you with instructions for how to access secure password recovery procedures.
  • Data Security. The Application uses industry-standard encryption to protect information in transit (via HTTPS/TLS) and relies on its hosting and database providers, which encrypt data at rest. No method of transmission or storage is completely secure, and the Company cannot guarantee absolute security.
  • You are solely responsible for your own account activity and agree to maintain your own secure password and not use any other person's login credentials. You further agree not to share or sell your login credentials with any other person.
  • Please immediately alert the Company to any unauthorized use of your account, login credentials, email, or any other breaches of security.

3. Subscription for Premium and Pro Services

  • Tier Model. Our Services on the Application are currently offered at no cost. The Free Tier, which is the only tier currently available, provides access to the Company's AI-powered guidance and conversation features across a range of areas, including social and workplace communication, relationships, problem-solving, emotional regulation, and everyday personal safety and decision-making. Access to the Free Tier is subject to usage limits including, but not limited to, a limited number of messages within a given period, after which additional messages may be unavailable during a temporary waiting period until the limit resets. The Company intends to offer paid subscription tiers as soon as reasonably practicable. The Premium Tier is anticipated to be priced at $12.99 per month and the Pro Tier at $19.99 per month. Paid Tiers will primarily provide expanded usage, such as a higher message allowance and/or shorter waiting periods, and may, in the future, include additional features, content, or modules. Current pricing, tiers, usage limits, and any included features will be described within the Application, and pricing is subject to change as provided in these Terms. We will notify you before any paid tier becomes available.
  • Fees for Premium Tier and Pro Tier Services. Access to the Services offered in the Premium Tier or Pro Tier will require you to purchase a monthly subscription. If you purchase a subscription on the Application, you agree to pay the charges for your subscription ("Fee"). Specific information regarding fees can be found on the Application or within other Company Content. We will notify you in advance of any increase in Fees prior to your being billed. By continuing to use the Application, you agree to be charged the increased Fee.
  • Payment. The payment for the Premium Tier or Pro Tier can be made via our payment processor ("Payment Processor"). By using the Payment Processor to pay the Fee, you agree to the Payment Processor's terms and conditions of use. ANY FEES WILL AUTOMATICALLY BE CHARGED TO YOUR PREFERRED PAYMENT METHOD. YOU AGREE THAT THE FEES WILL INCLUDE ANY APPLICABLE TAXES UNTIL YOU CANCEL YOUR SUBSCRIPTION. IF YOUR PAYMENT METHOD FAILS AND YOU DO NOT PAY OR DO NOT PAY ON TIME, WE MAY CANCEL OR SUSPEND YOUR ACCOUNT.
  • Authorization. By providing payment information to us, you grant the Payment Processor and us your consent and authorization for your credit card to be charged for the Fee. All overdrafts, chargebacks, and bank fees are your sole responsibility.
  • Cancellations. You may cancel your subscription to the Premium Tier or Pro Tier at any time by accessing your account settings or by contacting us directly. Upon cancellation, you will retain access to your subscription until the end of the current billing period. Cancelling your subscription prevents future charges, and you will not be billed for subsequent subscription cycles. You must cancel prior to the start of your next billing cycle to avoid being charged for an additional subscription cycle. We do not offer prorated refunds for partial months of service.
  • Termination. We reserve the right to terminate your access to the Application and the Service if you do not make the required payments or violate any of the terms of these conditions of use.

4. Technical Safeguards

  • Account Records. The Company maintains basic account records through its authentication provider, including each user's unique account identifier and timestamps for account creation and sign-in. These records are used to operate and secure the Application.
  • Encrypted Storage. User data is stored with established third-party hosting and database providers that encrypt data at rest.
  • Transmission Security. We adopt TLS 1.2 or higher for all web traffic and HTTPS for all web interfaces, so information is encrypted while in transit between your device and our systems.
  • Mobile Applications. The Application is currently provided as a web application. If the Company offers a mobile application in the future, it will use secure storage for authentication credentials on the device and may offer optional device-level security features, such as biometric or passcode unlock. Any such features will be described within the mobile application when available.
  • Data Validation. We require server-side validation of all user inputs. The Application uses measures to protect against SQL injection, XSS, and CSRF attacks. We also require input validation and secure error handling.

5. The Application and the Services Do Not Provide Medical Advice

  • The Application and the Services are provided for informational and educational purposes only. This includes Application features, any Company social media, and any information obtained from Company licensors or third parties, and the logos, images, software, videos, text, graphics, photos, sounds, audiovisual combinations, interactive features, collections and other materials you may view on, access through, or contribute to the Services. This information is collectively referred to as the Company's "Content."
  • If you have concerns about any medical condition, diagnosis, or treatment, you should personally consult with a licensed healthcare provider. In the case of a medical emergency, you should call 911 immediately. The information provided in the Application is not intended to replace professional medical advice or guidance.
  • The Application, the Services, and the Content do not create or constitute a provider-patient relationship between you and the Company. By using the Content, you explicitly acknowledge that you understand your use of the Application, the Services, and the Content does not create a provider-patient relationship between you and the Company. Your use does not create any duty for the Company to follow up with you about any medical condition, diagnosis, or treatment.
  • The Application, the Services, and the Content do not provide any licensed services. Nothing on the Application, the Services, and the Content is intended to and does not constitute the practice of medicine or any other licensed service. The Application, the Services, and the Content are for informational and educational purposes only based upon the proficiency in, knowledge of, and experience with the subject matter of the Application and the Content.

6. Our Health Disclaimers

  • You agree that the Company is not responsible for any harm that you sustain from participation in any of the activities or practices depicted on the Application or through the Services. You are solely responsible for your own health and well-being. You expressly waive any claim for any harm at any time against the Company or any person or entity involved with the Company, including, without limitation, its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates, and representatives.
  • Consult with a qualified healthcare professional before making significant changes to your health regimen, especially if you have any pre-existing medical conditions, injuries, or concerns.

7. The Application and the Services are not subject to HIPAA

  • Although the Company takes the confidentiality of its clients and Application users seriously, the Company's activities as they relate to the Application, the Services, and the Content are not subject to the Health Insurance Portability and Accountability Act ("HIPAA").
  • Do not use, provide, transmit, store, or disclose any health information that constitutes protected health information ("PHI"). The Company accepts no affirmative duty to learn whether you provide, transmit, store, or disclose PHI while using the Application, the Services, or the Content. Still, if the Company has actual knowledge that you are using, providing, transmitting, storing, or disclosing PHI, it may terminate your account and revoke your access to the Application, the Services, and the Content.
  • If you use, provide, transmit, store, or disclose PHI in connection with the Application, the Services, or the Content, you agree to indemnify the Company against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorney fees and costs) arising out such use, provision, transmission, storage, or disclosure of PHI.

8. The Permitted Use of the Content and your Conduct

  • Ownership. Unless otherwise expressly stated, the Company or its licensors own all the Content. The Content is protected by the United States and worldwide copyright laws and treaty provisions.
  • License to Use. As long as you comply with these conditions of use, and provided that you do not modify, delete, or change any copyright, trademark, or other proprietary notices, and subject to the conditions of use, the Company hereby grants you a limited, personal, non-exclusive and non-transferable license to use the Services for as long as your Free Tier account or Premium Tier or Pro Tier subscription remains active.
  • Prohibited Use of Content, Generally. Except as provided above, you may not copy, download, export, reproduce, modify, use, republish, upload, post, transmit, or distribute any of the Content, including any trademarks, names, or logo, and you may not redeliver or present any of the pages, text, images, or the Content using "framing" technology, nor systematically retrieve data, information, or the Content to create a collection, compilation, database, or directory. This includes taking screenshots of sensitive information or other users' data, recording or streaming the Content outside of permitted educational contexts, and using the Content for commercial purposes. All rights not expressly granted are reserved to the Company.
  • User Account Security and Privacy Protections. You may not share your account credentials with others, create accounts for others without their explicit consent, use someone else's account or credentials, or attempt to access others' accounts or data. You may not share the personal information of others obtained through the Application, upload data about others without their explicit consent, or use the Application to collect information about others for non-wellness purposes.
  • System Security. You may not attempt to bypass any security features or technical safeguards, use automated methods to access or scrape any of the Content, reverse engineer the Application or the Content, introduce malware or attempt to exploit vulnerabilities, or use VPNs or proxies to circumvent geographic or access restrictions.
  • Interactions with Other Users, Generally. You expressly agree not to deceive, harass, stalk, harm, or exploit any other users; share inappropriate, offensive, or harmful content; distribute spam; collect or record information about other users; misrepresent any professional qualifications or credentials; or advertise or solicit others to purchase any product or service. The Company reserves the right, but does not have the obligation, to monitor all conduct on the Application.
  • Sexual or Graphic Content. You may not share or request explicit sexual content, use the Application to solicit romantic or sexual encounters, share graphic descriptions of sexual activities, or use the relationship guidance for purposes other than practice and education. The permitted use of sexual or graphic content includes: general relationship guidance focused on emotional connection and communication, basic consent education, discussions regarding appropriate social boundaries, referrals to qualified professionals for intimate relationship questions, and resources regarding sexual health.
  • Violent Content. You may not threaten violence toward yourself or others, engage in bullying or intimidation, describe or display weapons to frighten or threaten others, incite violence against others, engage in violent language targeting specific communities, engage in discussions to plan violent activities, or provide detailed descriptions of fighting techniques intended for harm. You may not upload any content that glorifies or promotes violence, graphically describes or depicts violent acts, provides instructions regarding how to harm others, or encourages self-harm. The permitted use of violent content includes: discussions about managing anger or frustration in healthy ways, educational content about de-escalation techniques, references to seeking professional help for violent thoughts or urges, and educational discussions about historical events involving violence.

9. The Application, the Services, and the Content are not intended for children

The Application, the Services, and the Content are not designed to target children under the age of 18. The Company does not intentionally seek personally identifiable information from any person who is known by the Company to be a child under the age of 18. Should the Company come to possess personally identifiable information about a child under the age of 18, the Company will not knowingly disclose contact information relating to a child under the age of 18 to any third party. You may not create an account for a child under the age of 18, share account access with a child under the age of 18, or attempt to circumvent age verification measures.

10. Our Disclaimer of Liability and No Warranty

  • THE INFORMATION PROVIDED IN THE PREMIUM TIER AND PRO TIER OF THIS APPLICATION IS PROVIDED ON A SUBSCRIPTION BASIS. ALL INFORMATION ON THIS APPLICATION, INCLUDING THE INFORMATION IN THE FREE TIER, IS PROVIDED "AS IS." ACCORDINGLY, THE COMPANY MAKES NO REPRESENTATIONS, and NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, concerning the Application, the Services, and the Content OR ANY LINKED APPLICATION OR SERVICES. TO THE FULL EXTENT PERMITTED by LAW, THE COMPANY DISCLAIMS ALL WARRANTIES (EXPRESS OR IMPLIED), INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  • THE COMPANY GIVES NO WARRANTY AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, CURRENTNESS, TIMELINESS, OR AVAILABILITY OF THE Application, the Services, and the Content.
  • By using the Application, the Services, and the Content, you signify that you assume the risk of accessing and using the information it provides. We do not guarantee the accuracy of information provided on the Application and are not responsible for any errors or omissions in the information provided.
  • The Company uses artificial intelligence (AI) to provide various functionalities on the Application. While the Company strives to ensure accuracy and reliability in AI functions, we do not guarantee the accuracy, completeness, or reliability of any AI-generated content. By using the Application, you consent to the collection and use of your data, including the use of data to improve AI performance and functionality. You agree to use the Application's features in compliance with all applicable laws and regulations.
  • The Company is not responsible for users' damage or loss. You agree that the Company is not responsible to you or others for any loss or damages that result from your use (or nonuse) of the Application, the Services, and the Content or any linked third-party application or services. This loss or damage includes, but is not limited to, direct, indirect, special, consequential, compensatory damage, incidental damage, lost profits or data, damages to your electronic devices resulting from viruses, loss of or damage to other property, claims of third parties, or copying or display of the Application, the Services, and the Content or its contents. The Company is not responsible, regardless of whether the Company has been advised or knew or should have known of the possibility of such damage or claims. Your sole and exclusive remedy against the Company is to stop using the Application, the Services, and the Content.
  • You release the Company from liability. Without limiting the preceding paragraphs, you expressly release the Company from any responsibility and liability relating to your use of the Application, the Services, and the Content, linked Applications, or information contained in the Application or linked application or service, including any liability or responsibility pertaining to the use, administration, and the use or disclosure of your information.

11. We Provide No Warranty or Guarantee of Any Outcome

  • The Company has made efforts to provide accurate information on the Application, the Services, and the Content. However, any testimonial or example on the Application, the Services, and the Content does not guarantee that you will receive similar results. Your results will depend on your background, effort, overall health, motivation, desire, and many other factors that are beyond the scope of the Application, the Services, and the Content.
  • THE COMPANY MAKES NO GUARANTEE AND NO WARRANTY THAT YOU WILL HAVE ANY SPECIFIC RESULT.

12. The Information You Provide

  • Monitoring Information. The Company has the right, but not the duty, to monitor your use of the Application, the Services, and the Content, including any information you provide.
  • Email Communications. Any information you send to the Company by email may be misdirected or intercepted by unintended recipients, and thus, email may not constitute a confidential medium of communication. If you have confidentiality concerns, please consider using an alternative mode of communication and do not transmit any sensitive or confidential information to us via email. By engaging in any emails with the Company, you agree that the Company is not responsible for the privacy of any email messages. The Company does not warrant the confidentiality or security of any email transmission.
  • Transmission of Information. You are responsible for all information you send or communicate through the Application, the Services, and the Content. This means that you agree not to transmit information that is illegal, threatening, libelous, defamatory, obscene, ethnically or racially offensive or discriminatory, profane, invasive to the privacy of another person, or any other information that violates any law or confidentiality agreement. The Company may edit, delete, modify, or ban such information and take necessary legal action.

13. Do Not Submit Information That We Have Not Requested

  • Do not send the Company any ideas, suggestions, materials, concepts, or other information (collectively "Information") relating to the Application, the Services, and the Content. If you violate this policy and send Information to the Company, that Information will become the Company's property. This means that the Company will have unrestricted use of it for our personal and commercial purposes. You will not be compensated, and the Company will not be liable to you or any other person for the Information.
  • If you send Information to the Company, you agree: (a) to waive your rights in any Information; (ii) to warrant that it is original to you; (iii) that you have the right to submit it to the Company; and (iv) that you have no recourse against the Company for any alleged or actual infringement or misappropriation of any proprietary right in any Information.
  • The Company is not obligated to maintain the confidentiality of any Information submitted, and the Company disclaims any liability that may result from its disclosure of any Information submitted in violation of its policy.
  • You further agree not to: (1) transmit any Information that contains any viruses or other software programming routines that may damage, interfere with, intercept, or take any system, data, or personal information; (2) impose an unreasonably large amount of Information on the Application or otherwise interfere with or inhibit any other user from using or enjoying the Application, the Services, and the Content; (3) transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communications; (4) access, use, or copy any portion of the Content using automated mechanisms, such as bots, spiders, scrapers, web crawlers, or indexing agents; and (4) impersonate another person or allow any other person or entity to use your identification for interacting on Company social media.

14. Our Links to Third-Party Resources

  • The Company may provide links to third-party resources. The Application, the Services, and the Content may occasionally provide links to third-party resources. By clicking on these links, you agree that the Company is not responsible for and does not control any information on these resources. Third-party resources are unrelated to and not maintained by the Company.
  • By clicking on such links, you agree that the Company is not responsible for their content, regardless of whether your access is provided by the Company or by another third party. The Company does not warrant the accuracy, timeliness, or suitability of the content of any third-party resource.
  • By providing a link to a third-party resource, the Company does not endorse the products or services of that linked resource, nor does it endorse the third-party resource's sponsoring organization. Your sole and exclusive remedy for claims arising from any such third-party products or services is against the third-party provider and not the Company.

15. Indemnification of use from your use of the Application, the Services, and the Content

You agree to indemnify the Company against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorney fees and costs) arising out of any third party's claims that relate to your use of the Application, the Services, and the Content.

16. The Application and the Service Operations

  • The Company makes all reasonable efforts to keep the Application, the Services, and the Content operational and available for access on a 24-hour-a-day, seven-day-a-week basis. This may be occasionally subject to scheduled downtime for maintenance purposes, unscheduled maintenance, and systems outages. The Company cannot control the operations of third parties.
  • The Company, however, does not provide any assurance or warranty that: (a) access will always be available; (ii) service will be uninterrupted; (iii) the operation of the Application will be error-free; (iv) defects will be corrected; or (v) the servers that operate the Application are free from viruses or other harmful components.
  • You agree to assume the entire cost of all servicing, repair, or correction to your property arising from your use of the Application.

17. Your Privacy and Security

  • The Company makes every effort to comply with all applicable laws that concern the privacy of online communications. By using the Application, the Services, and the Content, however, you acknowledge that the internet is neither more nor less secure than other communications media, including mail, facsimile, and telephone services, all of which can be intercepted and otherwise compromised.
  • As a matter of prudence, you are urged to assume that all internet communications are not secure. To learn more about how the Company maintains the privacy and security of its Application users, please read the privacy policy.

18. Our Exclusive Proprietary Rights

  • The Application, the Services, and the Content are protected by applicable copyrights, trademarks, service marks, patents, or by other proprietary rights and laws. By using the Application, you agree not to sell, license, rent, modify, copy, distribute, reproduce, transmit, redistribute, publicly display, publicly perform, publish, adapt, edit, or create derivative works from the Content. Your use of the Content for any purpose that is not expressly permitted is prohibited.
  • Reproduction, replication, or redistribution of any of the Content for commercial purposes is prohibited.

19. Our Commitment to Intellectual Property

The Company respects intellectual property rights. If you think that material that appears on the Application, the Services, and the Content is subject to copyright or trademark infringement, please provide us with the following information: (1) the claimed infringement; (2) reasonably sufficient information to allow the Company to locate the claimed infringement on the Application; (3) the claimed copyright or trademark owner or complaining party's contact information, including name, address, and email address; (4) the signature of the owner; (5) a statement by the owner that the owner has a good faith belief that the use of the copyright or trademark is not authorized by the owner, its agent, or the law; (6) a statement, under penalty of perjury, that the information is accurate, and you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Note: Under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

20. You May Not Assign These Conditions of Use

The conditions of use, licenses, and subscriptions may not be transferred or assigned by you but may be assigned by us without restriction.

21. Your Consent for Electronic Communications

By providing the Company with your email address, you consent to receive unencrypted and unsecured email communication from us. You agree that any notices, agreements, disclosures, or other communications that the Company provides to you by email satisfy any legal communication requirements.

22. Choice of law, venue, and enforcement

  • The laws of the state of California, without giving effect to its principles of conflicts of law, govern all adversarial proceedings arising out of these conditions of use. If an Application user takes legal action against us relating to these conditions of use or relating to the user's interactions with or relationship to the Company relating to the Application, the Services, and the Content, that user agrees to file such action in a court located in Los Angeles County, California.
  • By using the Application, you agree that: (it) if any provision of this agreement is held to be unenforceable, then that provision will be modified to the minimum extent necessary to make it enforceable unless that modification is not permitted by law, in which case that provision will be disregarded; (ii) that if an unenforceable provision is modified or disregarded under this paragraph, then the rest of these conditions of use will remain in effect as written; and (iii) that any unenforceable provision will remain as written in any circumstances other than those in which the provision is held to be unenforceable.
  • No waiver of any of these conditions shall be effective unless it is in writing and signed by an authorized representative of the Company. No such waiver shall be deemed a further or continuing waiver of such term or any other term or condition of use.
  • The privacy policy, terms of service, and the conditions of use established in this End User License Agreement constitute the entire agreement between you and the Company, as it relates to your use of the Application, the Services, and the Content. It does not create any relationship between you and the Company that is not contemplated in these policies.

23. Our Amendments and Modifications

The Company may amend or update these conditions of use, the Content, or the Service at any time without prior notice. If you use the Application after any changes, you agree to be bound by the changes.